Skip to content
The insurance company is telling me my claim is under investigation. What does that mean?

The insurance company is telling me my claim is under investigation. What does that mean?

November 18, 2021
By Willis, Willis & Rizzi, Personal Injury Attorneys

The insurance company is telling me my claim is under investigation. What does that mean?

After you have been in an accident or have incurred some other personal injury that requires an insurance claim, and you have reached out to the insurance company, or they have contacted you, the first conversation does not go like this:

“We’re sorry our insured hit you. What can we do for you? Let us stop by and pick up your medical bills. Let us drop off some money to cover your lost wages. Let us know when you have picked out a new car, and we’ll go down and pay for it.”

What you will typically hear in that first conversation is “the claim is under investigation”.

What does that mean?

And you are left wondering “What is there to investigate? The police already investigated and cited the other party.” The insurance company will also tell you “We need to take your recorded statement.” This recorded statement is usually not to investigate and determine who was at fault, it’s about the insurance company trying to contain and control your claim and to delay paying the claim as long as possible. The insurance company knows that you need the claim settled so you can get a rental car or have your car repaired or replaced, or get your medical bills paid. It’s simply a tactic to delay paying the claim or get you to accept less on the claim so that you can get the issue resolved.

What insurance claim investigation really means.

When an insurance company insists they execute a recorded statement with you as part of the personal injury claim investigation, they will ask for a lot of background information about you, as well as inquire about your injuries. During this investigation process, the insurance company is gathering information about you and making an evaluation regarding if they feel you are someone that a jury would sympathize with, or that a jury would not like. They are listening to you speak and gauging your level of vocabulary and education, they are getting information so they can do a background check on you.

When an insurance company says “investigation” and you may be thinking it’s an investigation to process the claim, it’s really a tactic by insurance companies to evaluate you and decide how they are going to handle the claim, and how much they feel they can get away with not paying on the claim.

How do I prepare for an insurance claim investigation?

When you are faced with an insurance claim investigation whether for property damage or personal injury, what can you do to prepare for the investigation? The process is all about the documentation generated as part of the claim, and one of the key pieces of documentation is the police report. The police report usually lists out what the contributing factors are in the accident, who caused the collision, and who was cited. These are all important items to know regarding your claim and case.

How can Willis, Willis & Rizzi help me with my insurance claim investigation?

At Willis, Willis & Rizzi we help our clients understand that most times, insurance claim investigation is really a keyword for “delay”. It is said in our industry that insurance companies live by the “3 D’s”: delay, deny, defend. When you have the sense that an insurance company is simply trying to delay processing the claim instead of trying to help you, that’s a strong indicator that you need to hire a personal injury attorney.

It’s our belief that clients need to be focusing on recovery and getting back to their pre-injury state of health in both mind and body. Let the team at Willis, Willis and Rizzi deal with the bureaucracy and administrative “junk” associated with insurance company claims investigations. We have the experience and expertise to handle insurance companies and position our customers for the best possible outcome in your personal injury or accident claim investigation.

Call today 330.535.2000 or fill out the contact form on this page.

Contact Us Today

For A Free Personal Injury Case Consultation

    Willis, Willis & Rizzi Co., L.P.A

    Personal Injury Attorneys

    670 West Market St. 
    Akron, Ohio 44303

    330-535-2000